Manager Operations Process - Customer Experience - Remote

Position Purpose:

Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field. Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot...

Key Responsibilities: ? Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. ? Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements. ? Manage day to day processes related to their areas of responsibility. Create and maintain project work plans. ? Manage issues and roadblocks that arise related to their area of responsibility. ? Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement. ? Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot. ? Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise. ? Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes. ? Maintain knowledge base regarding specific operations and processes within store operations ? Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:
? Direct and indirect reports typically include 2-5 Business Analysts.
? Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
? Typically procedures for analyzing situations and making conclusions are very diverse.
? Typically considers among many different options or procedures when solving problems.
? Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements: ? Typically requires overnight travel less than 10% of the time.

Physical Requirements: ? Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
? Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
? Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications: ? Must be eighteen years of age or older. ? Must be legally permitted to work in the United States.

Preferred Qualifications: ? PMI certification preferred. ? 3 years of retail experience or process management in related area.

Minimum Education:
? The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
? No additional education

Minimum Years of Work Experience:
? 5

Preferred Years of Work Experience:
? No additional years of experience

Minimum Leadership Experience:
? None

Preferred Leadership Experience:
? None

Certifications:
? None

Competencies:
? Strong business, functional and/or store knowledge for their area of responsibility
? Leadership and management experience preferred
? Strong operations, retail and/or field experience required
? Ability to partner/communicate well with the field/stores
? High sense of urgency in responding to field needs
? Strong big picture; strategic thinking skills
? Strong quantitative skills such as statistics and data analysis

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