Hybrid Night Shift Support Specialist Night Shift Support Specialist with verification

About the job
Are you ready to redefine the future of work with cutting-edge AI? At Cresta, we're on a groundbreaking mission to supercharge the effectiveness of knowledge workers, making them 100x more productive, 10x faster, and 10x better.

Imagine transforming Call Center operations with our real-time agent assist product and harnessing the power of AI with our comprehensive suite of post-call analytics and coaching tools. Born from the prestigious Stanford AI lab, Cresta was co-founded by visionary Sebastian Thrun, the genius behind Google-X, Waymo, Udacity, and more. Our company is now driven by Ping Wu, the co-founder of Google Contact Center AI and the Vertex AI platform and Tim Shi (co-founder), an early member of Open AI.

Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. With an impressive roster of clients like... Intuit, Porsche, and Verizon, and accolades from Business Insider, Forbes, and Gartner, Cresta is a startup that's capturing the world's attention. We?re also recognized on the Forbes AI50 in 2024!

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About The Role

Our Customer Success team ensures that customers are getting the most value out of Cresta and as a result of our company's growth we are looking to bring on our first support specialist. This is a unique opportunity to be the front facing person for Cresta's user base and interact with our users on a daily basis while learning about how AI products work and scale. If you enjoy problem solving, have great written skills, and are curious about technology in general, we'd love to hear from you!

Responsibilities
? Spend the majority of your time interacting with Cresta's users through various communication channels such as Intercom and email
? Be responsible for talking to users to understand why they're chatting in and what feedback or questions they have and then for triaging, organizing, and communicating these conversations throughout the company
? Be responsible for proactively identifying opportunities and implementing solutions when possible to help increase user engagement or address commonly asked questions
? Get hands on experience in a rapid growing startup and get to learn about what goes on behind-the-scenes of AI enterprise software development
? Have career growth opportunities in other customer facing roles such as implementation or customer success management

Qualifications We Value
? Is willing to work night shift Monday-Friday and on-call for emergencies Saturday evening
? Approx. hours: 10pm-6am Central Time
? Shift may adjust in future based on business needs
? Is a fantastic written communicator, not only fluent (and highly proficient in English) but able to communicate in a professional, yet personal and empathetic way
? Can solve open ended problems and is patient and empathetic towards users when asked with an open ended question (and has the ability to ask questions in return to get to clarity)
? Is highly organized and interested in creating systems that help everyone at the company have context on what our users are saying. A bonus would be knowing some basic data analysis tools or technologies and capable of creating reporting dashboards
? Has some prior experience in a customer support or service role
? As an additional bonus would have some working technical knowledge of modern web applications (e.g. React) and would be interested in making small tweaks or changes as needed. Even knowing about how to use web debugging tools like Chrome Dev Tools would be a plus

Perks & Benefits
? We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family?s needs
? Paid parental leave to support you and your family
? Monthly Health & Wellness allowance
? Work from home office stipend to help you succeed in a remote environment
? Lunch reimbursement for in-office employees
? PTO: Flexible

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details

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