Manager, Customer Engagement Solutions

Are you passionate about creating meaningful customer experiences? Do you have a proven track record of success in managing and implementing customer engagement strategies? If so, Concentrix is looking for you to join our team as a Manager of Customer Engagement Solutions. As a global leader in customer engagement solutions, we are seeking a dynamic and driven individual to lead our team in... creating and implementing innovative solutions that enhance the customer journey. If you are a strong leader with exceptional communication and problem-solving skills, and have a deep understanding of the customer engagement landscape, we want to hear from you!

Develop and implement customer engagement strategies: The Manager of Customer Engagement Solutions will be responsible for creating and executing customer engagement strategies to enhance the overall customer experience.

Lead a team: This role requires strong leadership skills to effectively manage a team of professionals and drive them towards achieving common goals.

Stay updated with industry trends: The Manager of Customer Engagement Solutions will be responsible for staying up-to-date with the latest trends and developments in the customer engagement landscape to ensure our solutions are innovative and cutting-edge.

Collaborate with cross-functional teams: This position will require working closely with various teams, such as marketing, sales, and product development, to develop and implement effective customer engagement solutions.

Manage projects and budgets: The Manager of Customer Engagement Solutions will oversee the development and execution of projects related to customer engagement, ensuring they are completed within budget and on time.

Analyze data and provide insights: This role will involve analyzing customer data to identify patterns and trends, and using this information to provide insights and recommendations for improving the customer experience.

Communicate with stakeholders: The Manager of Customer Engagement Solutions will be responsible for communicating with stakeholders, including clients and internal teams, to understand their needs and provide updates on project progress.

Train and develop team members: This position will involve mentoring and coaching team members to help them develop their skills and achieve their career goals.

Monitor and improve customer satisfaction: The Manager of Customer Engagement Solutions will be responsible for tracking customer satisfaction metrics and implementing strategies to continuously improve the customer experience.

Ensure compliance: This role will require ensuring compliance with all relevant regulations and laws related to customer engagement, data protection, and privacy.

Concentrix is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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