Pet Store Specialist

Job Description:

As a Pet Store Specialist, you will be responsible for managing and resolving escalated customer inquiries and complaints in a timely and professional manner...
? Category: Stores
? Schedule: Part_time

Utilize your training and skills to create an immersive and memorable experience for guests.

Deliver prompt and courteous service to each and every PETCO customer and their pets by identifying their needs and offering expert advice on products to suggest suitable merchandise and services to satisfy them.

• Familiarize yourself with the costs and advantages of pet-associated experiences and establishments within your area, such as dog parks, cat conferences, facilities accommodating animals, etc.

Express profound passion for animal welfare and operate with honesty and integrity at all times.

To effectively engage with customers about new products and services, you must be knowledgeable about their features and benefits.

Courteously and proficiently deal with customer queries regarding product offerings, services and pricing over the phone.

Celebrate the successes of the team collectively, thereby enhancing a positive culture and spirit of teamwork.

Adopting a pet can be one of the most rewarding experiences in life, and we want you to find your ideal furry friend. Our Think Adoption First principle ensures the pet's contentment and lifelong protection when it joins your family.

Have an in-depth understanding of the expertise of your team and each associate to establish the best match of customers with the partner that can effectively deliver the guest experience they desire.

Stay abreast of recent promotional deals and unique services provided.

To ensure your furry friend is always well-prepared, make sure to stay current on their seasonal training needs, such as flea and tick prevention, pet safety strategies during the summertime, and holiday specials.

Execute diverse undertakings and customized projects as required.

Appraise guest inquiries and forward them to the Leader on Duty if necessary.

The role necessitates being able to carry out tasks that require you to bend, kneel, lift, and stand for long periods of time, occasionally carrying objects weighing up to 50 pounds.

Enhance guest satisfaction: Successful implementation of the Sales Model provides benefits to guests in the form of increased satisfaction, making it a critical component of the Pet Care Location experience.

With our safety training, you will have the tools to uphold our protocols and prioritize the safety of all individuals and animals within our community.

Being a valuable team member is fundamental to establishing a culture that is focused on resolving the health and wellness matters of pets.

Take advantage of opportunities to participate in developmental programs that will help you to achieve your career goals.

Taking personal responsibility and going the extra mile to accomplish necessary tasks is a crucial characteristic for achieving desired outcomes

Getting acquainted with PCC's dog training classes and their schedules.

Familiarizing oneself with PCCs' current photography and immunization protocol.

Although some activities may require temporarily exiting the building, most work will be done indoors. As an employee, you will be required to carry items, assist customers, and stand for extended periods, sometimes while bending or kneeling. Customer service is a significant part of the job duties

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