Full Time Remote Experienced Call Center Representatives

Join Fortuna's team as a Full-Time Customer Service Representative and unleash your potential from the comfort of your home with your expertise in dental call center operations. We're seeking seasoned call center professionals with a minimum of one year?s overall experience and at least six months in dental support.
Your workweek will typically run Monday through Friday, from 8:00 AM to 5:00 PM... offering the flexibility you need to balance work and life commitments. Paid training begins on March 4th, and we're extending our search to candidates across California.
WHAT WE OFFER:
? Comprehensive Medical, Dental, and Vision insurance coverage
? Sick Time benefits
? Training Program: engage in a robust 6?8-week paid training program designed to equip you with the essential skills and knowledge for the role.
? We will supply you with a work laptop and accessories.
WHAT YOU?LL DO:
? Work remotely, Monday through Friday, within the 8:00 AM to 5:00 PM timeframe.
? Handle incoming calls and address customer inquiries or escalate them to the appropriate channels.
? Process calls efficiently to meet or surpass performance metrics.
? Maintain meticulous call records, process requests, and ensure accurate documentation of account history.
? Collaborate with team members, management, and customers to resolve customer service issues effectively.
WHAT YOU?LL BRING:
? Minimum one (1) year of prior experience in inbound customer service, either in government or private sector settings.
? At least six (6) months' experience in dental customer support.
? Familiarity with basic help desk software, computer applications, and Microsoft Office suite.
? Strong problem-solving abilities to navigate inquiries to satisfactory resolutions.
? Exceptional customer service skills, both written and oral, to address inquiries with professionalism.

? Minimum internet service with download speeds of 50mbps and upload speeds of 5mbps is required.

? Bilingual proficiency is a plus, but not required.

Join Fortuna's team and embark on a fulfilling journey where your expertise in dental customer support makes a tangible difference in healthcare.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:
? Dental insurance
? Health insurance
? On-the-job training
? Vision insurance
? Work from home

Experience level:
? 1 year

Shift:
? 8 hour shift
? Day shift

Weekly day range:
? Monday to Friday

Work setting:
? Remote

People with a criminal record are encouraged to apply

Application Question(s):
? Do you have a minimum of 6 months of dental support experience?
? Do you reside in the state of California?

Experience:
? call center: 1 year (Required)

Work Location: Remote

Apply Job!