Online Live Chat Representative

? *Job Title:** Online Live Chat Representative
? *Company:** Phillips 66
? *Location:** Chicago, Illinois, US...
? *Job Type:** Full-Time
? *Seniority Level:** Associate Level
? *Experience Required:** 4 years

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? *Overview:**

Phillips 66 is seeking a dedicated and passionate Online Live Chat Representative to join our dynamic team in Chicago. In this role, you will be pivotal in providing exceptional customer service via live chat, ensuring that our customers have a seamless experience while interacting with our brand. Our ideal candidate is energetic, driven, and possesses a strong sense of integrity, aligned with Phillips 66?s commitment to upholding the highest standards of ethical conduct. ? *Key Responsibilities:**

• **Customer Engagement:** Actively interact with customers through live chat to understand their needs, answer inquiries, and provide solutions in a prompt and professional manner.

• **Problem-Solving:** Utilize effective problem-solving skills to address customer concerns and resolve issues in real-time, ensuring customer satisfaction is achieved with each interaction.

• **Product Knowledge:** Maintain a thorough understanding of Phillips 66 products and services to accurately inform customers, assist with troubleshooting, and sell additional services where appropriate.

• **Documentation:** Accurately log customer interactions, capturing essential information to improve future customer experiences and contribute insights into product enhancements.

• **Collaboration:** Work closely with other customer service team members, sales, and technical support to escalate and resolve customer issues that require further assistance or intervention.

• **Performance Metrics:** Meet and exceed individual and team performance goals for response time, customer satisfaction ratings, and issue resolution rates.

• **Training and Development:** Participate in ongoing training sessions to enhance product knowledge, chat techniques, and customer service skills.

• **Feedback Contribution:** Provide insights and feedback from live chat interactions to management for process improvement, potential training opportunities, and product development.

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? *Qualifications:**? *Education:**
• Bachelor's degree preferred; equivalent experience in customer service may be considered.
? *Experience:**
• Minimum of 4 years of experience in customer service or a related field, preferably in a live chat environment.
? *Technical Skills:**
• Proficient in using live chat software, CRM systems, and other related technology platforms.
• Basic understanding of web technologies and customer service practices.
? *Personality Traits:**
• Passionate about providing top-tier customer service.
• Energetic and enthusiastic, capable of maintaining a positive demeanor in all interactions.
? *Soft Skills:**
• Exceptional leadership abilities to inspire and motivate teammates.
• Strong problem-solving capabilities, able to think critically under pressure.
• Excellent communication skills, both written and verbal.

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? *Benefits:**

• Competitive salary and performance-based incentives.
• Parental leave to support family needs.
• Free food in the workplace to nourish our team.
• Vision insurance to ensure your well-being.

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? *Working Environment:**

At Phillips 66, we foster a culture of integrity and ethical conduct. We value honesty, accountability, and respect among our team members and customers. You will be expected to uphold these principles in all interactions, ensuring that our customers receive the best possible service while feeling valued and appreciated.

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? *Application Deadline:** 2024-10-04

Join us in shaping the future of energy and contributing to a sustainable world!
? *Equal Opportunity Statement:**

Phillips 66 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.

How to apply:

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