Remote Contact Center Assistant

### Job Title: Remote Contact Center Assistant
? *Company:** Coca-Cola
? *Location:** Washington, D.C., US...
? *Job Type:** Full-time
? *Seniority Level:** Associate Level
? *Years of Experience:** 2

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#### **Job Overview:**
Coca-Cola is seeking a motivated and exceptional Remote Contact Center Assistant to join our dynamic team. In this role, you will be instrumental in facilitating communication between our valued customers and service teams, ensuring that inquiries are handled efficiently and effectively. This position is a fantastic opportunity for someone who thrives in a fast-paced environment and is eager to grow within a well-established organization.

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#### **Key Responsibilities:**
• **Customer Support:**
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify customer needs and provide appropriate solutions while ensuring high levels of customer satisfaction.
• Maintain an in-depth understanding of Coca-Cola?s products, services, and policies to provide comprehensive support.

• **Documentation and Reporting:**
• Accurately log customer interactions into the CRM system, ensuring all records are kept up-to-date.
• Prepare and submit periodic reports regarding customer feedback, inquiries, and resolutions to management.

• **Collaboration and Team Support:**
• Work closely with team members to share best practices and offer support in addressing complex customer issues.
• Assist in training new team members as needed and foster a positive team environment.

• **Quality Assurance:**
• Monitor and evaluate your performance relative to team metrics, striving to meet or exceed KPIs.
• Actively participate in team meetings, contributing ideas for service improvement and efficiency enhancements.

• **Special Projects:**
• Participate in special projects and initiatives that enhance the customer experience and streamline operations.
• Stay abreast of new developments in the contact center environment and implement them as required.

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#### **Qualifications:**
• **Education:**
• High school diploma or equivalent; Bachelor?s degree in a related field preferred.

• **Experience:**
• Minimum of 2 years in a contact center role or customer support environment.
• Demonstrated ability to meet performance targets and KPIs.

• **Technical Skills:**
• Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfortable using video conferencing tools and other remote communication platforms.

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#### **Personality Traits:**
• **Reliable:** Proven track record of punctuality, dependability, and a commitment to delivering quality work consistently.
• **Driven:** Self-motivated with a strong desire to exceed goals and contribute to organizational success.

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#### **Soft Skills:**
• **Presentation Skills:** Ability to communicate effectively, both verbally and in writing, and present information clearly to diverse audiences.
• **Decision-Making:** Strong analytical skills with the ability to assess situations, identify problems, and propose viable solutions.

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#### **Benefits:**
• Travel and spending expenses related to business needs.
• Company-provided equipment to ensure a productive home office setup.
• Complimentary Coca-Cola products and food items as part of our employee engagement initiatives.

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#### **Working Environment:**
Coca-Cola nurtures an entrepreneurial atmosphere, encouraging team members to innovate and explore new ideas, even within our established framework. You will be part of a collaborative team that values creativity, growth, and continuous improvement.

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#### **Application Deadline:**
Please submit your application by **October 4, 2024**.

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#### **Equal Opportunity Statement:**
Coca-Cola is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, sexual orientation, disability status, or other characteristics protected by applicable law.

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