Online Technical Support Ups Specialist (Remote) ? Recruiting fresh talent

Job Summary

We are seeking a dedicated and enthusiastic Online Technical Support UPS Specialist to join our dynamic team at UPS. This is a remote position offering flexible scheduling, making it an ideal opportunity for individuals looking for part-time work (under 4 hours daily). The position comes with a competitive salary, with earnings in line with experience. Employees will benefit from a... comprehensive health and dental plan, paid training, paid vacation, and other perks designed to support both your professional and personal well-being.

Job Type:

Part-Time (Remote)

Salary:

Competitive, based on experience

Working Hours:

Under 4 hours daily

Company:

UPS

Location:

Remote

Benefits:

? Health Insurance

? Dental Insurance

? Paid Training

? Paid Vacation

? Flexible Work Schedule

Job Description

As an Online Technical Support UPS Specialist, you will serve as the first point of contact for customers needing assistance with a variety of technical issues. You will provide support via chat, email, and phone, ensuring customer inquiries are resolved efficiently and satisfactorily. The ideal candidate should possess strong communication skills, a problem-solving mindset, and an eagerness to learn and grow within the company.

Your role will primarily involve troubleshooting technical issues related to UPS?s services and products. This includes guiding customers through setup processes, diagnosing problems, and collaborating with other teams to achieve the best outcome for our clients. We pride ourselves on our commitment to excellence and our focus on customer service; you will be expected to uphold these standards in every interaction.

Given the evolving nature of technology, the ideal candidate must stay up-to-date with the latest trends and tools in technical support. You will also have the opportunity to participate in training programs to enhance your skills, allowing you to provide the best service possible.

A proactive attitude is essential, as you will often encounter various challenges that require innovative solutions. We encourage our team members to suggest improvements to existing processes and workflows. As part of a supportive team, you will have access to resources and mentorship to help you succeed in your role.

Requirements

? High School Diploma or equivalent; relevant certifications a plus

? Proven experience in technical support or customer service (preferably 1 year)

? Exceptional communication skills, both verbal and written

? Strong problem-solving skills and ability to think critically

? Familiarity with remote support tools and software applications

? Ability to work independently and manage time effectively

? Customer-oriented mindset, with a passion for providing top-notch service

Responsibilities

? Provide timely and effective technical support to UPS customers

? Diagnose and resolve technical issues related to UPS services

? Guide customers through technical setups and troubleshooting processes

? Document issues and solutions in a ticketing system

? Collaborate with other departments to escalate and resolve complex issues

? Stay up-to-date with product updates and company policies

? Continuously seek to improve customer satisfaction and service efficiency

Benefits

? Comprehensive Health and Dental Insurance

? Paid Training and Development Programs

? Flexible Schedule

? Paid Vacation and Holidays

? Opportunities for career advancement

Educational Qualifications

? High School Diploma required; Associate?s Degree or higher in a related field preferred.

Experience

? Prior experience in a technical support or customer service role is beneficial but not mandatory.

Company Overview

UPS is a global leader in logistics and package delivery solutions, committed to providing exceptional service and innovative solutions to our customers. We value diversity and believe that our employees are our greatest assets. At UPS, you will have the chance to grow your career while contributing to a company that prioritizes the well-being of its customers and community. Join us in making a difference!

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