Customer Service Representative - Remote | WFH

Join a leading healthcare organization committed to enhancing community well-being by delivering superior products, services, and experiences. We're a dynamic, expanding family-owned business, proud of our roots and excited for the future. With a presence across Michigan, Indiana, and Florida, we're dedicated to making a positive impact on lives every day. Explore an opportunity to be part of our... mission-driven team, where your contributions directly support 'Better Products, Better Services, Better Lives.'
We're Seeking
Individuals with a High School Diploma or equivalent.
Preferred Experience In a Call Center Environment.
Excellent interpersonal and customer service skills.
Strong multitasking and organizational capabilities.
Proficiency in handling a high volume of calls.
Experience in computer navigation and data entry.
Your Role
Manage incoming calls from patients with empathy and efficiency.
Precisely record new patient details in our system, including personal and medical information.
Coordinate with physicians to secure written orders, confirm insurance coverage, and process orders.
Maintain continuous communication with patients and referring entities about order statuses.
Handle daily management of purchase order discrepancies and reports.
Location & Schedule:
Our office is located at 26834 Lawrence Ave., Center Line, MI 48015.
Regular hours are Monday to Friday, 8:30 AM - 5:00 PM.
Remote Work Policy
Initially, onsite training is required for 4-6 weeks, after which remote work options become available.
Why Join Us?
Receive competitive wages and a comprehensive benefits package.
Enjoy paid holidays, a generous vacation policy, and a floating holiday.
Benefit from a supportive environment that encourages professional growth and development.
Be part of a company that values your contributions and helps you reach your career goals.
Are You Our Next Team Member?
If you're passionate about making a difference and possess the qualities we're looking for, we encourage you to apply. Let's work together to achieve our mission and create better lives through our collective efforts.
Apply today to be part of an industry-leading team, committed to excellence and innovation.
Employment Type: Full-Time

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