German Customer Support Specialist - Part Time

We are Manufacturing the Future!
Geomiq is a London based start up, dedicated to revolutionising conventional manufacturing by offering engineers worldwide instant access to reliable production methods through our digital platform. As the UK?s leading Digital Manufacturing Marketplace, we provide an innovative B2B MaaS (Manufacturing as a Service) solution powered by AI, seamlessly connecting buyers and sellers to enhance efficiency and productivity.
Join us in our mission to work with leading brands like BMW, Rolls Royce, Brompton Bikes, and Google, and even support space missions.
Check out our website!

Our platform:
Geomiq offers a revolutionary platform that completely digitizes the quoting and ordering process for custom manufactured parts, ensuring the highest operational and quality outcomes. Our primary customers include Design Engineers, Mechanical Engineers, and Procurement teams, all of whom are involved in creating the world?s most innovative products.
See our platform in... action!

About the role:

We are seeking a Freelance Customer Support Specialist to join our team on a part-time basis. The role is fully remote and requires fluency in German. As a freelancer, you will need a reliable Wi-Fi connection and your own computer to manage customer inquiries, troubleshoot issues, and ensure a positive customer experience.

Responsibilities: ? Respond to customer inquiries via email, chat, and phone in German. ? Diagnose and resolve customer issues efficiently. ? Document customer interactions and resolutions accurately. ? Work with internal teams to escalate complex issues when necessary.

Requirements: ? Fluent German speaker with strong communication skills in German and English. ? Ability to work independently as a freelancer. ? Access to reliable Wi-Fi and a personal computer. ? Strong problem-solving skills and attention to detail.

Preferred:
? Experience in customer support.
? Background in or knowledge of the manufacturing industry is a plus

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