Customer Service Specialist - Starting at $20.05 hr - Train Onsite/Home Office Eligible

Employer Industry: Financial Services

Why consider this job opportunity...
• Competitive pay starting at $20.05 per hour
• Day 1 health benefits offered
• Onsite childcare and fitness center available
• Flexible work strategies post-training
• 401(k) match and tuition reimbursement for continued education
• Collaborative team environment fostering growth and support

What to Expect (Job Responsibilities):
• Assist in evaluating and resolving customer service inquiries across various platforms
• Utilize multiple computer systems to complete tasks and address account inquiries
• Maintain a working knowledge of specific Citi products and services
• Analyze potential risks and propose solutions tailored to client needs
• Ensure compliance with laws and regulations while providing an exceptional client experience

What is Required (Qualifications):
• 1-3 years of work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Experience in solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast-paced environment

How to Stand Out (Preferred Qualifications):
• Strong technical and data entry skills, including proficiency with a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms simultaneously

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