Consultant - Functional

Description:
? Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders.
? This includes creating, maintaining business requirement documents, use cases (including edge cases), and process diagrams.
? Help facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
? Help manage customer expectations with relevant communication during key stages of the project lifecycle
? Gather customer-specific product needs by completing the standard product questionnaires with valid information and communicate information to WFS project teams
? Escalate out of scope requirements and delays to the Project Manager
? Provide status updates to Project Manager, customers, and stakeholders on project status
? Maintain requirements and keep record of important project artifacts in designated project repository
? Organize multiple tasks and... prioritize as needed to meet deadlines
? Attend and participate in team meetings
? Follow process and continuously improve skills by following procedures and processes established by the Functional Consultant Competency Team Leaders
? Estimate work effort with accuracy
? Partner with all WFS internal teams during project phases to ensure a successful customer implementation
? Assist customers with software testing along with roll out and go-live activities such as data loads and system initialization
? Learn and mentor others regarding the aspects of labor laws and how they impact employers and their employees
? Deliver web-based and on-site customer solution training workshops
? Investigate potential Workforce Suite Product project implementation quality issues reported during customer testing phases, including tracking and reporting trending defects
? Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
? Maintain WFS Product Suite certifications required
? Able to consider the customer needs in the development of strategic plans
? Troubleshoot issues and escalate problems to appropriate technical experts
? Track billable and non-billable project hours
? Help mentor other team members
? Understands various project management methodologies

Requirements: ? 2 years+ experience working in HR/Payroll/HRIS/Business/Systems Analysis or Quality Assurance ? Knowledge in generating process documentation ? Strong written and verbal communication skills including technical writing skills ? Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions ? Familiarity with or background in HR, Payroll, or Workforce Management preferred ? Familiar with aspects of labor laws and how they impact employers and their employees preferred ? Experience implementing/full life cycle packaged software system preferred

Benefits:
? Flexible Hours / Work from Home Policy
? Pension
? Performance Bonus
? 25 days holiday plus birthday
? Career Development and Training ? Be the CEO of your career!
? Company paid LinkedIn Learning subscription.
? Diversity, Equity, and Inclusion Initiatives including committees such as: Women for Inclusion Age: Unity Beyond Years Racial Equality/Discrimination Mental and Physical Ability WorkForce Pride Network Global Perspectives Band of Veterans
? Health and Wellness / Gym Reimbursement
? Private Health Insurance
? Parental Leave
? Employee Assistance Program
? Shopping discounts
? Community Outreach Programs and Charitable Support

Apply Job!