Fully Remote Technical Support
Job Title: Technical Support (Customer Care)
Pay Rate: $17.50/hr on W2 paid weekly
...
What will you do?
We're looking for a Tech Support Customer Service Representative to:
? Answer inbound calls from our internal clients at the branches.
? Educate clients on account services and capabilities
? Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
? Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
? Have strong organizational skills, attention to detail, and excellent follow-up skills
? Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
What you should have?
? Detail oriented (nothing gets past you)
? Proficient in Microsoft Office Suite
? Citrix, Good for enterprise, or Active Directory is a plus
? Windows 7 navigation skills
? Basic understanding of computer networking
? Monitor, speaker, mice and keyboard troubleshooting, etc.
? Know how to use remote access tools to assist clients
? Outlook and Microsoft office troubleshooting skills
What will you get?
? A lucrative pay rate of $17.50/hr
? Get paid weekly, on every Friday
? All training is paid!
? Work 100% remote
? All equipment will be provided
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