Apple Technical Support Advisor

Summary

Posted: Nov 6, 2023...

Role Number:
200489981

At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a huge impact with our customers! Building this environment starts with you! You are a problem solver who easily connects with customers. You exceed their expectations with your guidance, knowledge, and passion for technology. You are curious about why things work the way they do and are committed to using methodical troubleshooting process flows to fix hardware and software components when things go wrong. You have excellent verbal and written communication skills, as well as the ability to prioritize tasks and manage your time. You can multitask across systems and applications, analyze, isolate and resolve various complex technical issues. You effortlessly engage, explaining step-by-step solutions with patience and an approach tailored to each individual customer. You?re not only here to help fix technical issues but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Support Advisor.

Key Qualifications

Key Qualifications

Minimum 2 years professional technical troubleshooting expertise or proven technical ability
Experience supporting customers via phone, e-mail, chat, and/or in person
Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared and feedback is welcome
Effective time management, including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Makes space to listen, learn, and amplify diverse perspectives and experience Actively seeks out opportunities to champion and celebrate inclusion and diversity

Description

Description

At Apple, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. As an Apple Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more. As our customers? first point of contact, you?ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We?ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs - and remind them that behind our great products are amazing people. We?ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. We?re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

Available to attend required training on a fixed schedule that may include weekends
Flexible to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Meet all expectations of the role within the first 120 days of employment
Able to meet minimum typing speed of 40 WPM while talking with customers

Pay & Benefits

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $28.79/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple?s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple?s Employee Stock Purchase Plan. You?ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program

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