Customer Service Specialist - Remote Work

Job Description: Customer Service Specialist - Remote Work

Company: Amazon...
Location: Seattle, Washington, US
Job type: Part-time (20 hours per week)
Seniority: Associate Level
Years of experience: 4

Personality traits: Motivated, Resilient
Soft skills: Negotiation, Project Management

Responsibilities: 1. Handle customer inquiries and provide exceptional customer service through various channels such as phone, email, and live chat. 2. Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction at all times. 3. Assist customers with product information, troubleshooting, and navigating the company's website. 4. Manage and update customer accounts, including processing orders, cancellations, and returns. 5. Collaborate with cross-functional teams to address customer concerns, provide feedback, and identify areas for improvement. 6. Maintain a comprehensive knowledge of Amazon's products, policies, and procedures to effectively assist customers and make informed recommendations. 7. Contribute to the ongoing development and improvement of customer service processes and standard operating procedures. 8. Stay up-to-date with industry trends and best practices in customer service to continuously provide excellent support.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and resolve issues. 3. Strong problem-solving skills and the ability to think critically in a fast-paced, remote work environment. 4. Proven negotiation skills to handle challenging customer situations and find mutually beneficial resolutions. 5. Experience in project management, including the ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously. 6. Proficiency in using customer service tools and technology, including CRM systems, email platforms, and live chat platforms. 7. High level of computer literacy and familiarity with Microsoft Office Suite. 8. Ability to work independently with minimal supervision and as part of a virtual team. 9. Reliable and dedicated, with a strong work ethic and a commitment to providing exceptional customer service. 10. Flexibility to work weekends, evenings, and holidays as required.

Benefits:
1. Gym membership to support employee wellness and promote a healthy work-life balance.
2. Profit sharing program to reward employee contributions and share in the company's success.
3. Free accommodation for eligible remote employees, ensuring comfort while working from home.
4. Opportunities for career advancement and professional development within Amazon.

Working Environment:
Amazon offers a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. As a remote customer service specialist, you will have the flexibility to work from the comfort of your own home while being part of a global team dedicated to delivering exceptional customer experiences.

Deadline to Apply: February 20, 2024

Equal Opportunity Statement:
Amazon is an equal opportunity employer. We strive to create an inclusive and diverse work environment where all individuals are treated with respect and have equal opportunities for growth and advancement. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

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