Client Support Officer - Remote Work

? *Job Title: Client Support Officer - Remote Work**
? *Company:** ABM Industries
? *Location:** San Diego, California, US...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1

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? *Job Description:**

ABM Industries is seeking a resourceful and energetic Client Support Officer to join our dynamic team remotely. As a part of our commitment to excellence, you will play a crucial role in delivering exceptional service to our clients while representing the values and standards of ABM Industries. This part-time position offers the opportunity to work in a fast-paced environment where your negotiation and analytical skills will be essential in addressing our clients? needs. ? *Key Responsibilities:**

1. **Client Communication:**
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Utilize various communication channels (email, phone, chat) to ensure clear and effective client interactions.

2. **Issue Resolution:**
• Analyze client issues to identify root causes and develop effective solutions.
• Collaborate with internal teams to resolve technical and operational issues in a timely manner.
• Follow up with clients to ensure issues are fully resolved and that they are satisfied with the outcome.

3. **Client Relationship Management:**
• Build and maintain strong relationships with clients to foster loyalty and long-term partnerships.
• Proactively reach out to clients to share updates, collect feedback, and identify opportunities for service improvement.

4. **Documentation & Reporting:**
• Maintain accurate records of client interactions, issues, and resolutions in our CRM system.
• Generate reports on client inquiries and feedback to identify trends and areas for improvement.

5. **Negotiation & Advocacy:**
• Negotiate solutions that align with client needs while adhering to company policies and standards.
• Advocate for client interests within the organization, ensuring their voices are heard during service or product enhancements.

6. **Continuous Improvement:**
• Participate in training sessions and workshops to enhance skills and improve service delivery.
• Stay updated on company offerings, policies, and industry best practices to provide informed support to clients.
? *Requirements:**

• **Experience:**
• Minimum of 1 year of experience in a customer service or client support role, preferably in a remote setting.

• **Education:**
• High school diploma or equivalent is required; a bachelor?s degree in a related field is a plus.

• **Technical Skills:**
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with CRM software.
• Strong data analysis skills to interpret client data and feedback effectively.

• **Personality Traits:**
• Resourceful: Ability to think critically and creatively to overcome challenges.
• Energetic: Demonstrated enthusiasm and willingness to engage with clients at all levels.

• **Soft Skills:**
• Strong negotiation skills to advocate effectively for clients while balancing company objectives.
• Excellent analytical skills for assessing client needs and identifying solutions.

• **Working Environment:**
• Ability to thrive in a remote work environment, demonstrating self-motivation, discipline, and productivity.
• Commitment to uphold high standards in all endeavors, with a focus on excellence and continuous improvement.
? *Benefits:**

• Life insurance
• Paid overtime
• Vision insurance
? *Application Deadline:** October 16, 2024? *Equal Opportunity Statement:**

ABM Industries embraces diversity and is committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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