Chat Support Officer - Remote Work

? *Job Title: Chat Support Officer - Remote Work**
? *Company: Genesis Healthcare**
? *Location: New York City, New York, US...
? *Job Type: Part-Time**
? *Seniority: Entry Level**
? *Years of Experience: 1**
? *Application Deadline: 2024-10-15**

### Job Description

Genesis Healthcare is seeking a motivated and dedicated **Chat Support Officer** to join our dynamic team remotely. As a key member of our customer support unit, you will engage with clients through live chat, providing exceptional assistance and enhancing customer satisfaction. This position is ideal for individuals who are driven, hardworking, and eager to contribute to a fast-paced environment.

### Key Responsibilities

• **Customer Engagement:**
• Respond promptly and professionally to customer inquiries via live chat.
• Engage clients by understanding their needs, offering solutions, and ensuring a superior service experience.

• **Problem Resolution:**
• Assess customer issues efficiently and work to resolve complaints while ensuring a positive client experience.
• Utilize strong research and analytical skills to gather relevant information and provide accurate and timely responses.

• **Documentation and Reporting:**
• Maintain accurate records of conversations, issues, and resolutions in the customer management system.
• Provide feedback on common inquiries, trends, and recurring issues to help improve the support process.

• **Collaboration:**
• Work alongside team members to monitor ongoing chats and share insights to elevate team performance.
• Collaborate with other departments, such as technical support and product management, to escalate unresolved issues.

• **Continuous Learning:**
• Stay updated on products, services, and best practices to ensure relevant and accurate support.
• Participate in training and workshops to further enhance your skill set and adapt to new technologies and processes.

### Requirements

• **Education & Experience:**
• Minimum of 1 year of experience in customer support or a related field is preferred.
• Familiarity with live chat support systems is a plus.

• **Personality Traits:**
• Driven: Motivated to meet and exceed performance goals.
• Hardworking: Demonstrated commitment to achieving high-quality results.

• **Soft Skills:**
• Emotional Intelligence: Ability to empathize with customers and handle sensitive situations with care and understanding.
• Strategic Planning: Capable of evaluating customer needs and making informed decisions to enhance service efficiency.

• **Technical Proficiency:**
• Proficient in using computers and customer support software; familiarity with CRM platforms will be advantageous.
• Strong written communication skills with the ability to convey complex information clearly and succinctly.

### Benefits

• **Profit Sharing:** Participate in the growth and success of the company.
• **Paid Time Off (PTO):** Enjoy a balanced work-life dynamic with designated time off.
• **Travel Opportunities:** Engage in professional development activities and explore various Genesis Healthcare events and resources.

### Working Environment

At Genesis Healthcare, we promote a culture of continuous learning and adaptability. Our team thrives in a fast-paced, ever-evolving environment where innovation is key. We encourage employees to develop their skills, adapt to changes, and create new opportunities together.

### How to Apply

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience by **October 15, 2024**. Genesis Healthcare values diversity and inclusivity in our workforce, and we are an **Equal Opportunity Employer** committed to hiring qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Join us at Genesis Healthcare, where your contributions matter, and help us shape the future of healthcare customer support!

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