Chat Support Associate - Work from home

? *Job Title:** Chat Support Associate - Work from Home
? *Company:** Live Nation Entertainment
? *Location:** Indianapolis, Indiana, US...
? *Job Type:** Part-time
? *Seniority:** Associate Level
? *Experience Required:** 3+ years

### **Job Description:**

Live Nation Entertainment is seeking a motivated **Chat Support Associate** to join our dynamic team. As an integral part of our support squad, you will provide exceptional real-time assistance to our customers utilizing our online chat platform. This remote position allows you to work from the comfort of your own home while being a crucial part of our customer service efforts.

### **Key Responsibilities:**

• **Customer Interaction:** Engage with customers via chat to answer inquiries regarding events, tickets, and general company information. Provide accurate information in a timely manner to enhance customer satisfaction.

• **Issue Resolution:** Identify and resolve customer issues by utilizing effective problem-solving techniques. Make informed decisions to address customer concerns while following company policies and procedures.

• **CRM Management:** Accurately input and update customer information in the Customer Relationship Management (CRM) system. Document all interactions and transactions to ensure seamless follow-up.

• **Knowledge Maintenance:** Stay informed about the latest event details, ticketing processes, and company policies to provide customers with accurate and relevant information.

• **Feedback Collection:** Gather and relay customer feedback to the management team, contributing to continuous improvement of our services and customer experience.

• **Collaboration:** Work closely with other team members and departments to ensure effective communication and resolve elevated issues as necessary.

• **Performance Monitoring:** Adhere to performance metrics, including average response time, customer satisfaction ratings, and resolution efficiency, consistently striving to meet or exceed targets.

• **Upholding Standards:** Maintain the highest ethical standards and integrity in all interactions, ensuring compliance with company policies and procedures.

### **Requirements:**

• **Experience:** Minimum of 3 years of experience in customer service or support roles, with demonstrated success in a chat-based or remote environment.

• **Education:** High school diploma or equivalent; associate or bachelor?s degree preferred.

• **Driven Personality:** A self-motivated individual who takes initiative in performing responsibilities and achieving goals in a remote working environment.

• **Reliability:** Strong track record of dependability and accountability in previous roles, including a commitment to consistent attendance and performance.

• **Soft Skills:**
• **Adaptability:** Ability to thrive in a fast-paced environment, adjusting to changing customer needs and business priorities.
• **Decision-Making:** Capable of assessing situations and making sound decisions swiftly to benefit both the customer and the company.

• **Technical Proficiency:** Familiarity with online chat tools and customer support software. Capable of navigating multiple systems while ensuring customer interactions remain efficient and effective.

• **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey information clearly and professionally to a diverse audience.

### **Benefits:**

• Dental insurance
• Remote work flexibility
• Retirement plan options

### **Working Environment:**

At Live Nation Entertainment, we value ethical conduct and integrity. We are committed to creating an inclusive environment that promotes respect and diversity. We adhere to the highest industry standards while ensuring our associates feel valued, respected, and empowered.

### **Application Deadline:**

Please submit your application by **October 25, 2024**.

### **Equal Opportunity Statement:**

Live Nation Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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