Online Support Associate

? *Job Title:** Online Support Associate
? *Company:** CVS Health
? *Location:** Columbus, Ohio, US...
? *Job Type:** Part-time
? *Seniority Level:** Associate Level
? *Required Years of Experience:** 4 years
? *Job Description:**

CVS Health is seeking a committed and dynamic Online Support Associate to join our growing team in Columbus, Ohio. In this exciting part-time role, you will be a critical point of contact for our customers, providing exceptional online support and ensuring that their needs are met with efficiency and accuracy. Your dedication and expertise will contribute to enhancing the customer experience and supporting our mission of delivering affordable medications and quality health care. ? *Key Responsibilities:**

• **Customer Support:** Respond to a variety of customer inquiries via online platforms (chat, email, social media) with professionalism and empathy. Address questions related to medication prescriptions, insurance processes, and service offerings.

• **Problem Resolution:** Analyze customer issues and provide effective and timely resolutions. Work to identify the root causes of issues and collaborate with internal teams to implement long-term solutions.

• **Documentation:** Accurately record customer interactions and maintain up-to-date notes in the customer relationship management (CRM) system. Ensure that all interactions are documented in compliance with company policies.

• **Product Knowledge:** Maintain thorough knowledge of CVS Health products, services, and procedures. Stay updated on any changes in policies and developments in the industry to provide accurate information to customers.

• **Collaboration:** Work closely with other support team members and cross-functional departments to address customer concerns, share insights, and improve overall service quality.

• **Performance Tracking:** Actively monitor personal performance metrics and strive to meet or exceed goals related to customer satisfaction, response times, and issue resolution.

• **Training Support:** Participate in ongoing training and development programs to sharpen skills and knowledge. Occasionally assist in training new associates by sharing best practices and providing support.

• **Feedback Contribution:** Provide constructive feedback to management on ways to enhance the customer support process or improve product offerings based on customer interactions.
? *Requirements:**

• **Experience:** Minimum of 4 years in customer service or online support roles, preferably in the healthcare or retail sectors.

• **Educational Background:** High school diploma or equivalent; further education in customer service or healthcare is a plus.

• **Technical Skills:** Proficiency in using customer support software and CRM tools. Familiarity with online chat systems and social media platforms is highly desirable.
? *Personality Traits:**

• **Resilient:** Ability to handle stress and adapt to varying customer emotions with a positive attitude, ensuring consistent support regardless of challenges.

• **Resourceful:** Skilled at finding solutions in a timely manner and utilizing available resources to assist customers effectively.
? *Soft Skills:**

• **Leadership:** Demonstrated ability to take initiative, guide peers, and contribute to a positive team environment.

• **Adaptability:** Comfortable adapting to changing circumstances and procedures while maintaining focus on the customer experience.
? *Benefits:**

• Life insurance
• Employee discounts
• Profit sharing
? *Working Environment:**

At CVS Health, we recognize and reward our employees based on performance and merit. We foster a supportive atmosphere where contributions are valued and career growth is encouraged.
? *Application Deadline:** October 26, 2024
? *Equal Opportunity Statement:**

CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

If you possess the required qualifications and are eager to make a difference, we encourage you to apply for this exciting opportunity to join the CVS Health team!

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