Remote Account Support Representative

? *Job Title:** Remote Account Support Representative? *Company:** Eversource Energy? *Location:** San Francisco, California, US...? *Job Type:** Part-Time? *Seniority:** Associate Level? *Years of Experience:** 2? *About Eversource Energy:**At Eversource Energy, we recognize that our people are our greatest asset. We are dedicated to providing sustainable energy solutions and exceptional customer service while fostering a collaborative and innovative work environment. If you're passionate about making a difference in the energy sector and enjoy helping customers, we invite you to apply for our Remote Account Support Representative position.? *Job Overview:**As a Remote Account Support Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, providing information about our services, and resolving issues effectively. This part-time position is ideal for individuals who are hardworking, resourceful, and eager to create an impact in a dynamic environment.? *Responsibilities:**
• Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding Eversource Energy?s products and services.
• Assist customers with account management-related questions, such as billing issues, service availability, and appointment scheduling.
• Utilize strong persuasive and negotiation skills to resolve customer complaints and achieve satisfactory outcomes, ensuring a positive customer experience.
• Manage customer accounts and maintain accurate records of interactions in the company?s CRM system.
• Collaborate with internal departments to escalate complex issues and provide effective solutions while ensuring follow-up.
• Conduct follow-up communications with customers to ensure that all issues are resolved and that customers are satisfied with the service provided.
• Develop and maintain a deep understanding of Eversource Energy?s offerings, policies, and procedures to provide comprehensive support to customers.
• Provide feedback on customer interactions and suggest improvements to processes and systems to enhance customer satisfaction.
• Participate in training and development opportunities to sharpen skills and remain informed about industry trends and best practices.
• Uphold Eversource Energy?s commitment to excellence by demonstrating a high level of professionalism in all customer interactions.
? *Requirements:**
• Minimum of 2 years of experience in a customer service, account support, or similar role.
• Proven track record of delivering exceptional customer service in a remote setting.
• Strong interpersonal and communication skills, with the ability to persuade and negotiate effectively.
• Hardworking mentality with exceptional resourcefulness to resolve issues swiftly.
• Proficient in using CRM and Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software tools.
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• A proactive approach to improving customer experiences and advocating for clients' needs.
• High school diploma or equivalent required; relevant certifications in customer service or account management are a plus.
? *Benefits:**
• Relocation allowance for qualifying candidates.
• Comprehensive medical coverage.
• Reimbursement for travel and other spending expenses incurred in the course of your work.
? *Working Environment:**At Eversource Energy, we cultivate a sense of ownership and responsibility at every level. We encourage our employees to express their ideas and contribute to a culture of innovation and collaboration. Join our team and make a meaningful impact on our company and community.? *Application Deadline:**Please submit your application by October 31, 2024.? *Equal Opportunity Statement:**Eversource Energy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, gender, age, sexual orientation, disability, or veteran status.

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