Data Entry and Quality Control Coordinator

Job Summary:

We're looking for a detail-oriented and efficient Quality Assurance/Data Entry Coordinator to join our team. In this role, you'll be at the heart of our operations, reviewing and processing customer orders submitted by our sales team. Your job will be to ensure every order is accurate and follows our company standards, while also making sure services are available and the customer... is eligible for promotions. You'll handle payment processing and help activate services or schedule installations. If you thrive in fast-paced environments, love solving problems, and enjoy working with others, this could be the perfect fit for you!

Key Responsibilities:

Order Review:

• Check customer orders for completeness and make sure everything adds up.

• If something?s missing or doesn?t seem right, you?ll flag it so it can be fixed.

Service Availability Verification:

• Make sure the services customers want are available in their area.

• If there?s an issue, you?ll document it and work with the team to resolve it.

Customer Needs Assessment:

• Look at what the customer needs based on their order and suggest the best service options

for them.

Credit Screening:

• Run credit checks to confirm the customer qualifies for services and any special promotions.

• Document results and apply any discounts or promotions accordingly.

Payment Processing:

• Handle payments for things like activation fees and other services, ensuring transactions go

through smoothly.

• Keep accurate records of all payments and financial transactions.

Service Activation/Scheduling:

• Activate services for customers right away if possible, or schedule installations that fit their

availability.

• Record all the important details of the activation or scheduling in our system.

Quality Assurance:

• Periodically review orders to make sure everything meets our internal standards.

• Share feedback and suggestions to help improve our processes over time.

What we?re looking for:

Experience:

Ideally, you have experience in order entry, customer service, or a similar role.

Familiarity with credit checks and payment processing is a plus, but not required.

Skills:

• You?ve got a sharp eye for detail and take pride in getting things right the first time.

• You?re great at solving problems and figuring things out on the fly.

• You?re comfortable using order processing systems and CRM software.

• Communication is your strong suit, both when writing emails and speaking with others.

• You can work well on your own but also love being part of a team.

Technical Skills:

• You?re proficient with Google Workspace (Docs, Sheets, etc.).

• Experience with CRM software and order management systems is a bonus.

Please note you must be US based as the software will not be accessible outside this country

Apply Job!