Customer Service Representative

Job Title: Customer Service Rep - Senior Location: Oriskany, NY ??(Remote ... Duration: 6 Months/Possible Ext or Conversion to FTE Pay rate: $19/hr. - $20/hr. Job Description: Training location: Virtual Work Location: Virtual Requirements: ??bility to train and take calls virtually in a quiet and secure work environment. ??eliable high-speed internet (500-650 kbps) Hotspots and use of Wi-Fi are not allowed ??high internet speed is required. ??ocated within 50 miles of Oriskany Client?? office. ??eport to Client?? office to resolve technical issues. ??Use video during interview, coaching, and virtual training. ??ble to work during the hours of operation of Monday-Friday 8:00am ??11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs. ??e know parents and caregivers can at times struggle to balance work, child/elder care and self-care, but it is important to have appropriate care in place during working hours. ??equires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor. ??*Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that very throughout all hours of operation, 8:00am ??11:00pm EST. Ranking will be based on Progress Check scores and Behaviour ratings. These behaviour ratings will be provided to the trainee once a week so you can gauge your performance. Behaviours consists of: ??Attendance ??Ability to use reference materials ??Class Participation ??Interpersonal skills ??Grasp of Material ??Decision making ??Confidence Level ??Ownership of learning ??Technical Skills ??Adaptability and flexibility Equipment Coordination: For this role you will be issued Client?? equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to Client?? within a week of your assignment ending. Responsibilities / Expectations: Respond to customer requests via telephone, providing excellent service to Client?? customers who have or are looking to obtain a Life insurance policy through their employer. Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Below are some common topics associates can expect to discuss with our customers: ??Enrolling or changing their life insurance amount ??Confirm or change beneficiary ??Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc ??How to continue coverage when retired/leave employer ??Status of customer requests ??Billing inquiries Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/_to learn more._ Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Types: Full-time, Contract Pay: $19.00 - $20.00 per hour Shift: ??Day shift Weekly day range: ??Monday to Friday Work setting: ??Call center ??Remote Experience: ??Call center: 1 year (Preferred) Work Location: Remote

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