Home Care Customer Service Representative ($19/hr/100% REMOTE...

Equity Staffing is searching for several Remote Home Care Customer Service Representatives. This position is with a Fortune 500 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
??** Position is 100% Remote
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Specific Duties:
??Effectively identify customer/family/caregiver needs and communicate services offered and aid the caller in understanding the value of the Company?? services.
??Establish rapport and engage members with Landmark by scheduling the first initial visit.
??Maintain accurate records of all customer interactions while safeguarding Protected Health Information.
??Route calls properly to support first call resolution.
??Attend/participate in educational/training activities to improve knowledge and performance level.
??Meet individual and team qualitative and quantitative targets.
??Adhere to attendance requirements.
??Other administrative duties as assigned.
Must have qualifications/experience:
??High school graduate or GED equivalent
??Must be able to work in a collaborative atmosphere.
??2+ years??experience using CRM applications.
??Minimum of one year in an outreach environment preferred.
??Medical Terminology knowledge
??Experience working in a fast paced team environment
??Great Multitasker
??Positive Attitude
??Good Typing Skills
??Great Customer Service Skills
??Attention to Detail
??Strong Organizational Skills
??Effective communication skills both written and verbal
??Strong computer skills
??Proficient in Microsoft Office Suite of Tools.
??Critical thinking skills.
??Ability to work with others
REMOTE/ONSITE: Remote
Shift Start/End Time: Monday - Friday 10a - 7p
Dress Code: Casual - work from home with very limited video interaction (primarily phone based)
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
We welcome you to learn more about our company by visiting .
Job Type: Full-time
Pay: $19.00 per hour
Experience level:
??1 year
Shift:
??8 hour shift
??Day shift
Weekly day range:
??Monday to Friday
Work setting:
??Call center
??Remote
Experience:
??Home care: 1 year (Preferred)
??Customer service: 1 year (Preferred)
??Call center: 1 year (Preferred)
??Medical scheduling: 1 year (Preferred)
Work Location: Remote

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