Customer Service Representative

ADECCO CURRENTLY IS HIRING FOR A CUSTOMER SERVICE REPRESENTATIVE FOR ONE OUR TOP CLIENTS!
Location: Remote for St. Louis/Bridgeton, San Antonio, Des Moines, Charleston, Charlotte, Kansas City
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Pay rate range: $18/hr to $18/hr
Receive service calls from customers and identify location of customer
Gather information from the customer related to the reason for the call
Determine the priority of the service request and set customer expectations
Enter appropriate information into the system and send call to appropriate dispatch center to dispatch a technician.
On weekends and during non-business hours dispatch on-call technicians
Determine if equipment is under warranty. If not set customer expectations.
Monitor status of Priority 1 work orders to be certain they are being handled in a timely fashion
High School Diploma Required
1+ years of customer service experience
Excellent telephone and communications skills
Ability to work in and handle high call volume environment
Basic PC skills required, including experience in Microsoft Word and Excel
Ability to work in a team environment and desire for continuous learning through cross-training
Ability to type a minimum of 40wpm
Training for the roles will be three weeks Monday through Friday starting at 7:30am CST. Once the three weeks of training are complete, the new hire will move to their assigned shift.
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements

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