Remote Patient Case Manager

This remote Patient Case Manager role focuses on providing support solely through digital programs, rather than in-person services. Responsibilities include assisting with patient onboarding, managing chronic health conditions, reviewing remote monitoring alerts, collaborating with an extended care team, coordinating care, updating patient care plans, and supporting patients in reaching their... health objectives. Given the sensitive nature of client interactions, a confidentiality agreement is required. As a key representative, you'll be valued as an integral part of the medical team. Bilingual is required - (English and Spanish). This role requires spending your entire day on a computer and/or the phone, with an expectation of making 30-70 outbound calls daily to patients. Immediate availability to start work within a few days of accepting the position is essential. The position is offered as W-2. Primary Duties and Responsibilities: As a Patient Care Coordinator, your primary responsibility is to monitor and manage your assigned patient population, delivering personalized healthcare via phone-based communication and electronic messaging. You'll conduct structured health assessments, adhere to patient care plans, and meticulously record all interactions electronically, including setting reminder follow-ups. Additionally, you'll create electronic alert escalations and promptly notify physicians and nurses of any changes in patient status, following pre-established protocols. Requirements: ? Preferred background in healthcare. ? Proficient in computer usage, software, and technology. ? Comfortable spending the entire workday on the phone and computer, making 30-70 outbound calls daily. ? Must provide your own computer and internet access. ? Excellent verbal, phone, written, and electronic communication skills. ? Ability to work remotely and independently, ensuring a noise-free and private environment for phone conversations. ? Availability for 20 hours per week, with flexible shifts between Monday and Friday, 8 am to 6 pm. Willingness to be available outside of typical office hours, including weekends, to meet patient needs. ? Enthusiastic about learning and growing within our organization. ? Strong desire to assist others. ? Bilingual proficiency in English and Spanish is required. www.vitaltouchvps.com About the Job This Patient Case Manager position is a remote position where you will NOT be providing in-person services. You will help to onboard and deliver services through digital programs, and help patients manage chronic health conditions, review remote monitoring alerts, collaborate with an extended care team, coordinate care, follow and update patient care plans, and support patients in achieving their health goals. Due to the nature of contact with the client there is a confidentiality agreement that will be signed as you are dealing with client sensitive information.This position is held in high regard as you the customer service representative will be an extension of the medical staff. You will be spending all day on a computer and/or on the phone, including making up to 30-70 outbound phone calls per day to patients You will need to be able to start work immediately (within a few days) of accepting a position Position is w-2. Primary Duties and Responsibilities: Primarily responsible for monitoring and managing your patient population, providing individualized health care to assigned patients (and/or their caregivers) by phone-based communication and electronic messaging under the supervision of a licensed health care provider on a monthly basis. Perform structured health assessments and follow patient care plans to support patient care, while recording all interactions electronically (entering notes, setting reminder follow-ups) Create electronic alert escalations and otherwise notify physicians and nurses based on pre-established rules regarding changes in patient status. Requirements: Background in Healthcare preferred Skilled in using computers, software, and technology Happy to spend ALL DAY on the phone and in front of a computer -- making 30 - 70 outbound phone calls PER DAY Provide your own computer and internet access. Strong verbal, phone, written and electronic communication skills. Ability to work remotely and independently (i.e. outside of an office). Ability to work in an environment that is free of outside noise (so others can hear you well) and private from others hearing your conversations on the phone (so your conversations are private) 20 hours per week with varying shifts either Monday - Friday,8am - 6pm (The role does offer some flexibility to suit your needs). Willingness to make yourself available to the needs of your patients outside of typical office hours, including weekends, will be required. Monthly targets must be met and/or exceeded without fail. Enthusiastic and eager to learn and grow with our organization. A desire to help others. Bilingual is required - (English and Spanish). Remote Patient Monitoring, Chronic Care Management & Principle Care Management experience preferred but not required. Job Type: Part-time Compensation: $13-15 Work Location: Remote Work Remotely: Yes Company Description Vital Touch is a remote care solution provider that offers powerful tools and services designed for the modern era of connected care. At the heart of our offerings is Vital Link, our cutting-edge care management platform. It proactively engages patients through intuitive surveys, remote monitoring, and electronic visits, ensuring better outcomes and higher profits, while delivering exceptional virtual care programs. Our mission is to redefine the future of healthcare, where doctors thrive, patients flourish, and care is truly transformative. Role Description This is a full-time remote Patient Care Case Manager role. The Patient Care Case Manager will be responsible for managing patient cases, providing education and support, and coordinating care with multidisciplinary teams in collaboration with Vital Touch's cutting-edge care management platform, Vital Link. The Patient Care Case Manager will also be responsible for providing excellent customer support to patients and healthcare providers. Qualifications ? Strong organizational and time management skills ? Excellent written and verbal communication skills ? Knowledge of healthcare regulations and compliance requirements ? Experience in patient care coordination and management ? Familiarity with electronic health records and other healthcare technologies ? Comfortable with working remotely and independently ? Bachelor's degree in nursing, social work, or related field ? Case Management Certification (CCM) is a plus

Apply Job!