SDS Fraud Prevention Area Manager

Summary
Posted: Nov 7, 2024
Weekly Hours: 40...
Role Number:200575589

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire ? and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!

Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.

Apple?s Strategic Data Solutions (SDS) is seeking a Fraud Prevention Area Manager. In this role, you will be responsible for leading 4-7 Supervisors or Individual Contributors who support our current Investigators in providing focused fraud prevention support for Apple and our customers. You will execute according to business requirements cascading from upper management. You will report directly to a Senior Area Manager, while working with the wider SDS, RCC, OA, and Fraud Prevention management teams.

Description

Description
You know what it takes to encourage a team to think critically and drive business performance. You?re a role model and leader who advocates for their team. You are able to coach, mentor and guide a group of Supervisors or Individual Contributors, providing help when they need it and bringing out their very best. You know how to provide feedback and manage performance. You have a knack for strategic planning, program development, and forecasting business needs. If you are ready to inspire and lead, join Apple and help us leave the world better than we found it!

Responsibilities include:

Lead direct staff of Supervisors and Individual Contributors.
Work cross functionally with Strategic Data Solutions leaders, global peers, and internal partners on initiatives to improve aspects of the business.
Work with SDS, Optimization, Growth and Development teams to ensure partnerships are implemented efficiently and effectively to drive operational improvements, identify methods to improve customer support, share best practices, and take action on improvement opportunities.
Effectively complete management and administrative tasks such as holding staff meetings, conducting regular one-on-ones, talent development, performance management, and defining goals and expectations for direct staff.
Drive understanding of staff needs based on employee feedback.
Identify possible ways to improve employee satisfaction.
May require working non-standard business hours such as evenings and weekends.
Lead team through changes by implementing strategies that invite participation, communicate vision and purpose, and measure success.

Minimum Qualifications

Minimum Qualifications
? 3+ years leadership experience managing employees in a customer service/support or fraud prevention environment

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
? 4+ management experience of exempt and non-exempt employees
? Skilled in fundamentals of leadership and behavioral coaching with the ability to motivate individuals and teams
? Ability to quickly understand customer impact of issues and identify possible resolutions
? Experience establishing and documenting improved efficiencies in workflow and system processes
? Ability to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message
? Excellent written and verbal communication skills
? Role model inclusive leadership behaviors and embrace responsibility to build, develop and retain diverse teams
? Make space to listen, learn, and amplify diverse perspectives and experiences
? Confront barriers to greater inclusion with tenacity, care and commitment

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

More
? Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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