Customer Service Agent

Remote, USA Full-time Posted 2025-05-05

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to ?Set the standard through tailor service to every person, every day?. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas.

MGS has immediate openings for Customer Service Agent at Baltimore International Airport.

Pay Rate: $16.00 per hour Status: Part Time

Benefits:
? Flight Benefits
? Paid Time Off (for FT positions)
? Paid Training
? 401(k) Retirement Plan
? Medical, dental, vision benefits
? Referral Bonus
? Incentive Rewards
? Career growth

Objective and Essential Duties:

Provide various services such as wheelchair, security, and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people
? Provide wheelchair services ensuring that all security procedures are met.
? Prevents losses and damage by reporting irregularities to the supervisor.
? Maintain the wheelchairs in good condition and report the ones that need to be fixed.
? Collect wheelchairs from terminals and parking lots.
? Provide security at different areas (such as door, ramp, catering, bag room)
? Performs all other duties as assigned by management.

Competencies

1. Teamwork Orientation

2. Stress Management

3. Ethical Conduct

4. Good Communication

5. Customer Service

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Customer Service Agent

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