Online Chat Representative

Overview
We are seeking a dedicated and enthusiastic Online Chat Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance through online chat platforms. Your ability to communicate effectively and analyze customer needs will be essential in delivering outstanding service and ensuring customer satisfaction.

Duties
? Engage with customers via online chat, addressing inquiries and providing information about products and services.
? Utilize strong communication skills to assist customers with their needs while maintaining a professional demeanor.
? Analyze customer issues and provide appropriate solutions or escalate as necessary to ensure timely resolution.
? Maintain accurate records of customer interactions and transactions in the company database.
? Collaborate with team members to improve processes and enhance the overall customer experience.
? Demonstrate excellent phone etiquette when necessary, ensuring a seamless transition between chat and phone support if required.
? Stay updated on product knowledge, company policies, and industry trends to provide informed support.

Requirements
? Proven experience in customer service or sales roles, preferably in an office environment.
? Strong communication skills in English; bilingual candidates are highly desirable.
? Proficient in using computer systems and software for customer support tasks.
? Ability to analyze customer needs effectively and provide tailored solutions.
? Excellent phone etiquette with a friendly and approachable demeanor.
? A passion for helping others and a commitment to delivering high-quality service.

Join us as an Online Chat Representative where your skills will make a significant impact on our customers' experiences!

Job Types: Full-time, Part-time, Contract

Pay: $19.48 - $23.46 per hour

Shift:
? Day shift
? Evening shift
? Morning shift

Work Location: Remote

Apply Job!