Call Center Representative - Work from Home

? Job Title: ? Call Center Representative - Work from Home ? Job Description: ? True Connect Services LLC is seeking enthusiastic and customer-focused individuals to join our team as Call Center Representatives. This is a remote position, offering you the flexibility to work from the comfort of your home while delivering top-notch customer service. As a Call Center Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services. If you are a self-motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you! ? Key Responsibilities: ? Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally. ? Provide accurate information about products, services, and company policies. ? Resolve customer complaints and escalate issues to the appropriate department when necessary. ? Process orders, handle billing inquiries, and assist with account management. ? Document customer interactions and update CRM systems with relevant details. ? Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction. ? Stay updated on company products, services, and policies to provide informed assistance. ? Qualifications: ? Education: High school diploma or equivalent; additional training or certifications in customer service is a plus. ? Experience: ? Prior experience in a call center or customer service role preferred but not required. ? Benefits: ? Competitive hourly pay with performance-based incentives. ? Flexible work-from-home schedule. ? Paid training and ongoing development opportunities. ? Opportunities for growth and advancement within the company. ? How to Apply: ? Submit your resume and a brief cover letter highlighting your customer service experience and why you?re a great fit for True Connect Services LLC. We look forward to connecting with you! ? Answer incoming calls, emails, and live chat inquiries from customers promptly and professionally. ? Provide accurate information about products, services, and company policies. ? Resolve customer complaints and escalate issues to the appropriate department when necessary. ? Process orders, handle billing inquiries, and assist with account management. ? Document customer interactions and update CRM systems with relevant details. ? Meet or exceed performance metrics such as response time, call resolution, and customer satisfaction. ? Stay updated on company products, services, and policies to provide informed assistance. ? Skills: ? Excellent verbal and written communication skills. ? Proficiency in using computers and customer service software (CRM experience is a plus). ? Strong problem-solving skills and ability to think on your feet. ? Dependable with strong organizational and time management abilities. ? Technical Requirements: ? Reliable high-speed internet connection. ? A quiet, distraction-free workspace. ? Working knowledge of basic computer operations. ? Competitive hourly pay with performance-based incentives. ? Flexible work-from-home schedule. ? Opportunities for growth and advancement within the company.

Job Types: Full-time, Part-time, Contract, Temporary, Internship

Pay: $9.00 - $18.00 per hour

Expected hours: No less than 20 per week

Benefits:
? 401(k)
? 401(k) matching
? Flexible schedule
? Referral program

Schedule:
? Choose your own hours
? Day shift
? Evening shift
? Monday to Friday
? Night shift
? Overnight shift
? Weekends as needed

Experience:
? Call center: 1 year (Required)
? Customer service: 1 year (Required)

Experience:
? Call center: 1 year (Required)
? Customer service: 1 year (Required)

Work Location: Remote

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