Live Chat Representative

About the position

We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. The ideal candidate will possess strong communication skills in both English and Spanish, with the ability to analyze customer needs and provide effective solutions.

Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely manner.
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? Analyze customer issues and provide appropriate solutions or escalate as necessary.
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? Maintain accurate records of customer interactions and transactions through data entry.
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? Communicate effectively with clients to understand their needs and provide excellent client services.
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? Utilize computerized systems to track and manage customer requests efficiently.
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? Collaborate with team members to improve processes and enhance the overall customer experience.
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? Provide feedback on common issues or trends observed during interactions with customers.

Requirements
? Proficiency in English is required; fluency in Spanish is a strong plus.
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? Previous experience in a call center or customer support role is preferred.
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? Strong analytical skills with the ability to assess situations and make informed decisions.
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? Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
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? Proficient in data entry and comfortable using various computer systems and software applications.
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? Ability to type efficiently while engaging with customers on calls or chats.
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? A positive attitude, strong work ethic, and a commitment to providing outstanding service.

Nice-to-haves

Benefits
? 401(k)
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? 401(k) matching
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? Dental insurance
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? Flexible schedule
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? Health insurance
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? Paid time off
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? Vision insurance
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? Work from home

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