Strategic Product Manager

About Surge

Surge is on a mission to build the human infrastructure powering the next generation of AI. Founded by former ML engineers, we're expanding the frontiers of AI by providing high-quality human feedback data to evaluate and train models for leading AI groups. Our platform has been a game-changer for ML teams, and we've run a profitable business from day one without raising venture funding.

About the Role

As a Strategic Product Manager at Surge, you'll lead initiatives that directly impact our products and our customers. You'll collaborate closely with engineering and operations teams? to solve our most complex challenges.

This role is ideal for someone who thrives in rapidly scaling, high-ambiguity environments. You should be able to seamlessly pivot between daily customer calls, detailed execution in operations and product, and strategic business development conversations.

Responsibilities
? Drive customer-centric product development by deeply understanding pain points and delivering impactful solutions, while overseeing project execution and account management activities.
? Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features.
? Gather and leverage data-driven insights to improve customer models and our ability to consistently enhance their performance.

What we?re looking for
? 5+ years of experience in product management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects.
? Strong analytical skills and data-driven approach, coupled with experience in market research, competitive analysis, and deriving actionable product insights.
? Deep interest in AI systems (direct AI/ML experience valued but not required) and excellent project management skills, including the ability to oversee project teams and collaborate effectively across departments.

How to Apply

If you're passionate about AI, language, and building products that push the boundaries of what's possible, we'd love to hear from you. To apply, please email [email protected] with a resume and 2-3 sentences describing your interest in Surge. We love personal projects and writings too!