Live Chat Support

Symphony Solution Inc
Live Chat Support
United States
$46.7K/yr - $59.8K/yr
Company Overview
Symphony Solution Inc is a leading provider of innovative technology solutions, specializing in Cloud-based solutions, Mobile Applications, E-Commerce, Software Consulting, and Staff Augmentation services. We are committed to delivering excellence and helping our clients achieve their business goals through cutting-edge technology and expert consulting.
Job Title
Live Chat Support
Location
United States
Years of Experience
0-5 years
Job Description
As a Live Chat Support representative at Symphony Solution Inc, you will be the first point of contact for our clients, providing exceptional customer service and support. You will assist clients with inquiries, troubleshoot issues, and ensure a seamless experience with our products and services. Your role is crucial in maintaining client satisfaction and fostering long-term relationships.
Key Responsibilities
? Respond promptly to customer inquiries via live chat.
? Identify and assess customers' needs to achieve satisfaction.
? Provide accurate, valid, and complete information by using the right methods/tools.
? Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
? Keep records of customer interactions, process customer accounts, and file documents.
? Follow communication procedures, guidelines, and policies.
Required Skills
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and attention to detail.
? Ability to multitask, prioritize, and manage time effectively.
? Familiarity with CRM systems and practices is a plus.
? Customer orientation and ability to adapt/respond to different types of characters.
Additional Information
We are looking for a proactive and customer-focused individual who is eager to contribute to our team. If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you.