Live Chat Manager - Remote Work

Job Description:USAA is seeking a dynamic and experienced Live Chat Manager to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service and chat management, you will play a crucial role in overseeing our live chat operations and ensuring a seamless customer experience.Responsibilities:- Manage a team of live chat agents, providing guidance, support, and training as needed- Monitor chat conversations to ensure quality and compliance with company policies- Analyze chat data and metrics to identify trends and areas for improvement- Develop and implement strategies to increase chat efficiency and customer satisfaction- Collaborate with other departments to address customer issues and improve overall service- Stay up-to-date on industry trends and best practices in live chat managementRequirements:- Bachelor's degree in a related field or equivalent work experience- Proven experience in managing live chat operations, preferably in a remote setting- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Energetic and hardworking personality traits- People management and creativity soft skills- Ability to work independently and prioritize tasks effectively- Proficiency in chat management software and CRM systemsBenefits:- Gym membership- Dental insurance- Disability insuranceWorking Environment:At USAA, we believe in aligning work with a greater purpose and contributing to a meaningful mission. As a Live Chat Manager, you will have the opportunity to make a real impact on our customers' lives and help shape the future of our company.Deadline to Apply: September 8, 2024Equal Opportunity Statement:USAA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Manager - Remote Work posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs.