Client Support Representative - Remote Work

? *Job Title:** Client Support Representative - Remote Work
? *Company:** Kellogg
? *Location:** Chicago, Illinois, US...
? *Job Type:** Full-time
? *Seniority:** Associate Level
? *Years of Experience:** 2
? *About Kellogg:**
At Kellogg, we believe in the power of collaboration and innovation. Our company transcends borders, bringing together diverse ideas and perspectives from all around the world. We are committed to fostering an inclusive environment that allows our team members to thrive while delivering the best products and services to our clients.
? *Position Overview:**
As a remote Client Support Representative at Kellogg, you will be the first point of contact for our clients, responsible for delivering exceptional service and support. Your keen analytical skills and strategic planning will enable you to effectively understand client needs and provide tailored solutions. Your confident and resourceful approach will contribute significantly to enhancing client satisfaction and loyalty.

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? *Key Responsibilities:**

1. **Client Engagement:**
• Respond promptly and professionally to client inquiries via various communication channels including phone, email, and chat.
• Build and maintain strong relationships with clients, understanding their needs, challenges, and goals.

2. **Issue Resolution:**
• Troubleshoot and resolve client issues efficiently, ensuring a high level of satisfaction and first-contact resolution.
• Collaborate with cross-functional teams to escalate and address more complex client concerns.

3. **Analysis and Reporting:**
• Conduct thorough analysis of client feedback and support trends to identify areas for improvement.
• Prepare regular reports on client interactions, common issues, and feedback for management review.

4. **Strategic Planning:**
• Participate in strategic planning sessions to enhance client support processes and improve the overall client experience.
• Provide suggestions for service enhancements based on client interactions and feedback.

5. **Training & Development:**
• Participate in ongoing training sessions to stay updated on product knowledge and client service best practices.
• Assist in training new hires on client support protocols and systems.

6. **Documentation:**
• Maintain accurate records of client interactions and support provided, ensuring all information is up to date in the company?s CRM system.
• Create and maintain a knowledge base of client interactions, solutions, and resources for internal reference.

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? *Requirements:**? *Education & Experience:**
• Associate degree or equivalent experience in a customer service or client support role.
• Minimum of 2 years of experience in a client-facing support position, preferably in a remote work environment.
? *Technical Skills:**
• Proficient in using CRM software and Microsoft Office Suite.
• Familiarity with data analysis tools and ability to extract actionable insights from client feedback data.
? *Personality Traits:**
• **Confident:** Demonstrated ability to communicate effectively and persuasively with clients and internal teams.
• **Resourceful:** Adept at finding creative solutions to challenges and navigating complex issues.
? *Soft Skills:**
• Strong analytical skills for problem-solving and data assessment.
• Excellent strategic planning and organizational skills to manage multiple client accounts and prioritize tasks effectively.

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? *Benefits:**
• Free accommodation for remote work setup
• Comprehensive training and professional development opportunities
• Attractive joining bonus
• Opportunity to work in a global, inclusive environment that promotes collaboration
? *Working Environment:**Join a dynamic team at Kellogg that promotes collaboration across borders, ensuring every voice is heard and every idea is considered. We pride ourselves on an inclusive culture that values diversity and seeks to empower every employee.? *Application Deadline:**Please submit your application by **November 6, 2024**.? *Equal Opportunity Statement:**Kellogg is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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