Remote Customer Service/Call Center Representative

Employer Industry: Alarm Monitoring Services
Why Consider This Job Opportunity...
? Salary up to $17.49 per hour
? Access to healthcare benefits, 401(k) plan with company match, short-term and long-term disability coverage, life insurance, and wellbeing benefits
? Paid time off and accrual of up to 120 hours in the first year
? On-the-job training provided
? Opportunity for career advancement and growth within the organization
? Remote work flexibility
What To Expect (Job Responsibilities)
? Verify, respond to, and dispatch emergency signals
? Answer incoming calls and notify customers of non-emergency signals
? Process basic data changes to customer accounts
? Handle signals from one location/area and TTY stations
? Work weekends, holidays, and shifts with potential for mandatory overtime
What Is Required (Qualifications)
? High School Diploma or General Education Degree (GED)
? Proficiency in Microsoft Office applications and internet usage
? Excellent communication, listening, and decision-making skills
? Ability to work effectively in a team and adapt to changes in the work environment
? Ability to concentrate on tasks without being distracted
How To Stand Out (Preferred Qualifications)
? 0-2 years of experience in alarm monitoring or related field
? Certification in alarm monitoring services
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