Associate Education Consultant (Remote)

About the position
The Associate Education Consultant at MedCerts plays a crucial role in recruiting prospective students to enroll in the appropriate MedCerts programs. This position requires a strong commitment to customer service and professionalism, as these qualities will be closely monitored by leadership. The ideal candidate will thrive in a collaborative environment, working alongside a dedicated team to create impactful products and experiences that positively influence the lives of thousands of adult learners each year. MedCerts fosters a culture of accountability, integrity, and collaboration, providing team members with opportunities for professional development and growth. In this role, the Associate Education Consultant is expected to meet and exceed recruitment goals on a monthly, quarterly, and annual basis. Excellent customer service is paramount, and the consultant will need to develop expert knowledge of all MedCerts educational courses and programs. A significant aspect of the job involves maintaining a high level of student engagement, with a target of three or more hours of student talk time per day. If this target is not met, the consultant is responsible for making at least 75 outbound calls daily to ensure that recruitment efforts remain robust. The consultant will continually prospect for new students using MedCerts' ISDC dialing system, as well as through text messaging and email. Following up with prospective students regarding training applications and approval forms is essential, as is developing and maintaining referral partnerships with current and former students. The expectation is to secure at least one enrollment per month from these referral sources. Prompt follow-up on all incoming leads is critical, with a response time of five minutes or less during business hours. Additionally, the consultant must be knowledgeable about various payment options for students, such as MyCAA, WIOA, and self-pay. Utilizing Salesforce to manage a successful pipeline of prospective students is also a key responsibility, which includes maintaining complete records and adding notes for every interaction with students to properly status them within the sales cycle.
Responsibilities
? Meet and exceed monthly, quarterly, and annual recruitment goals.
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? Provide excellent customer service to all current and potential students.
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? Obtain expert product knowledge in all MedCerts educational courses and programs.
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? Responsible for three or more hours of student talk time per day.
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? Make 75+ outbound calls per day if talk time target is not met.
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? Prospect new students using MedCerts' ISDC dialing system, text messaging, and email.
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? Follow up with prospective students for training application and approval forms.
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? Develop and maintain referral partnerships with current and former students.
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? Provide prompt follow-up on all incoming leads within 5 minutes during business hours.
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? Discuss payment options for the program with prospective students.
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? Utilize Salesforce to manage a successful pipeline of prospective students and maintain complete records.
Requirements
? Experience with Microsoft Office software (Word, Outlook, Excel, PowerPoint).
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? Professional communication skills.
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? At least 2 years of experience in sales or admissions is required.
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? BA/BS degree or equivalent experience.
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? Inside Phone Sales Experience - Minimum 2 years.
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? High Volume Experience with CRM software required (Salesforce preferred).
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? Proficient in technology applications used within the organization including Microsoft Suite, Salesforce, Google Suite, Internet & Search.
Nice-to-haves
Benefits