Customer Service Specialist - Eugene, OR

For over 25 years, Abcam has been providing tools the scientific community needs to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.
We believe that to continue making progress, we need to work together, each bringing our own unique perspectives to make an impact on the world. This community needs people like you: dedicated, agile and above all audacious so we can truly drive science forward.
The Customer Service Specialist will engage with customers through phone or email to identify their needs, take appropriate actions, or escalate issues when necessary. Responsibilities include providing quotes, processing sales orders, documenting complaints, and addressing service issues related to shipments, billing, warranty, and product inquiries.
This position reports to the Customer Service Manager and is part of the CMO (Customer Mission Operations) located in the United States and will be Remote. At Abcam, our vision is to be the most influential life sciences company for researchers worldwide.
In this role, you will have the opportunity to:
? Engage with customers across various channels, including phone, email, and live chat, to deliver exceptional customer service
? Handle all critical situations, including complaints and escalated cases, with professionalism and efficiency
? Manage each customer case from initiation to resolution, ensuring the customer is kept informed throughout their entire experience
The essential requirements of the job include:
? High school diploma or GED
? 3+ years experience in customer service and/or client-facing roles
? Highly skilled and experience in information technology, time and project management
It would be a plus if you also possess previous experience in:
? Proficiency with CRM/ERP systems
? Experience in conducting in-house training
At Abcam we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Abcam can provide.
The hourly range for this role is $24.50-$25.70. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company?s sole discretion, consistent with the law.
Join our winning team today. Together, we?ll accelerate the real-life impact of tomorrow?s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.