American Express Customer Service Rep - Entry Level (Virtual)

American Express Customer Service Rep - Entry Level (Virtual)

Company: American Express
Location: Remote (U.S.)
Job Type: Full-time / Part-time
About American Express:

American Express is a globally recognized leader in financial services, committed to delivering world-class customer experiences. We are currently seeking entry-level Customer Service Representatives to join our remote team. If you have a passion for helping others and want to grow your career with a trusted brand, this is the perfect opportunity!
Job Description:

As an Entry-Level Customer Service Representative, you will provide high-quality support to American Express card members by assisting with inquiries, transactions, and account-related issues?all from the comfort of your home. Key Responsibilities: ? Handle inbound customer calls, emails, and chat inquiries in a professional manner. ? Assist card members with billing inquiries, payment processing, account updates, and transaction disputes. ? Provide accurate information about products, services, and rewards programs. ? Offer solutions to customer concerns while maintaining a high level of customer satisfaction. ? Adhere to compliance and security guidelines to protect customer information. ? Maintain detailed and accurate records of customer interactions.

Qualifications: ? No prior experience required?we provide full training! ? Strong communication and active listening skills. ? Ability to multitask and work in a fast-paced environment. ? Basic computer proficiency and ability to navigate multiple systems. ? High school diploma or equivalent required. ? Must have a quiet, distraction-free workspace and reliable internet connection.

Perks & Benefits:
? Competitive entry-level salary with performance incentives.
? Work-from-home flexibility with full-time and part-time options.
? Paid training and career advancement opportunities.
? Comprehensive health, dental, and vision benefits.
? 401(k) retirement plan with company match.
? Exclusive American Express employee discounts and perks.

How to Apply:

Start your journey with American Express today! Apply now to join our virtual customer service team and be part of a company that values excellence and innovation.