Customer Service Rep / Pest Control Office Assistant - Remote

Join our dynamic team as a full-time remote Customer Service Representative / Pest Control Office Assistant! We are looking for positive, energetic individuals who thrive in a supportive and fun work environment. This role offers competitive wages, excellent benefits, and the opportunity to work from the comfort of your home.
Why Join Us...
We are a respected pest control service with a strong commitment to our team's growth and a friendly workplace culture. Our team benefits from full health insurance, generous paid time off, and paid training to help advance your skills. To keep your energy up, we provide free coffee and snacks, and we've streamlined our application process to make it quick and easy to get started.
About Us
As a family-operated company, we have been dedicated to providing top-notch pest control solutions to our community for over 30 years. We handle everything from residential to commercial pest control, specializing in rodent control, mosquito abatement, and the safe removal of bees, fleas, and wildlife. Our commitment to safety and customer satisfaction is backed by a 100% satisfaction guarantee.
Our small company size allows us to give personal attention to each team member, supporting their individual goals and fostering a cooperative environment where everyone can succeed.
Are You the Right Fit?
Consider This Opportunity If You
Enjoy solving problems and can stay positive through changing work demands.
Are self-motivated, detail-oriented, and can bring energy and a positive attitude to every situation.
Are looking for a role where your efforts directly contribute to the team's success and customer satisfaction.
Role Overview
In This Role, You Will
Handle a high volume of customer interactions via calls, texts, emails, and web requests.
Maintain thorough knowledge of our services to effectively address customer needs.
Display a positive, friendly attitude in all interactions, aiming to resolve issues and convert dissatisfied customers into happy ones.
Suggest and implement improvements in business practices to enhance customer retention.
Maintain clear communication with management to ensure our service consistently meets customer expectations.
What We Require
At least 5 years of customer service experience in a call center or similar fast-paced environment.
Experience in general office, customer service, or sales roles.
Strong verbal and written communication skills.
Excellent telephone etiquette.
Ability to work effectively from a remote setting.
Knowledge of pest control techniques is a plus, as is familiarity with PestRoutes and CallRail software, and understanding of service agreements and negotiation principles.
Location: Zip Code 32168
If you meet the above criteria and are excited about the opportunity to contribute to a team dedicated to excellent customer service and satisfaction, we encourage you to apply today and help us continue to offer outstanding service to our clients!
Employment Type: Full-Time

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