Hotel Front Desk Clerk/Guest Services

Remote, USA Full-time Posted 2025-05-05

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you?ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You?ll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests? needs ? record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:
? Employee discount
? Flexible schedule

Schedule:
? 8 hour shift
? Day shift
? Holidays
? Monday to Friday
? Night shift
? On call
? Overtime
? Weekends as needed

Work Location: In person

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Hotel Front Desk Clerk/Guest Services

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