Customer Service Associate (Remote Role)

Employer Industry: Financial Services

Why consider this job opportunity...
• Salary range from $39,400 to $58,500, with potential for yearly bonuses
• Comprehensive benefits package including medical, dental, vision, life insurance, and retirement plans
• Opportunities for career advancement and professional development
• Fully remote position with flexible work arrangements
• Supportive work environment that values diversity and inclusion
• Access to tuition assistance for further education and industry designations

What to Expect (Job Responsibilities):
• Provide information to policyholders, beneficiaries, and family members regarding insurance products
• Receive, evaluate, and respond to customer inquiries, ensuring a high level of service
• Utilize computerized systems for tracking customer interactions and managing inquiries
• Promote alternative products and services based on customer needs
• Handle calls and transactions independently while escalating issues as necessary

What is Required (Qualifications):
• 1-3 years of customer service experience with strong transaction processing skills
• Ability to learn and retain technical information quickly
• Excellent oral and written communication skills
• Proven dependability and reliability in attendance
• Strong organizational and prioritization skills

How to Stand Out (Preferred Qualifications):
• College degree or equivalent business/military experience
• Strong people skills with a customer-centric mindset
• Proven self-motivation and active listening abilities
• Experience in a fast-paced service center environment
• Familiarity with window-based applications and internet navigation

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #InsuranceIndustry

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