Patient Customer Service Specialist

Employer Industry: Healthcare Revenue Cycle Management

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Work remotely from home if desired, with specific state residency requirements
• Supportive and collaborative work environment
• Engage in meaningful work that improves patients' financial well-being
• Chance to develop skills in healthcare revenue cycle and customer service

What to Expect (Job Responsibilities):
• Place and receive phone calls to/from patients to gather payment for medical expenses
• Collect demographic, insurance, and relevant information from patients, documenting appropriately in internal technology platforms
• Educate patients on the healthcare revenue cycle and repayment programs to enhance their financial well-being
• Research and resolve patient questions or concerns using web-based tools and internal platforms
• Maintain and evolve knowledge of the processes and procedures of the employer's clients

What is Required (Qualifications):
• Must possess a High School Diploma or GED
• Minimum of 1 year of experience in a customer service capacity
• Minimum of 1 year of experience in a call center environment
• Minimum of 1 year of experience in medical/insurance coding and billing
• Must reside in Wisconsin, Michigan, or Iowa if working from home

How to Stand Out (Preferred Qualifications):
• 1+ year(s) of experience contributing to a team culture of learning and growth

#Healthcare #CustomerService #RemoteWork #CareerGrowth #PatientSupport

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