Online Customer Chat Specialist

FLITE (Fort Lauderdale Independence, Training & Education) Center was created in 2009 through a partnership of the Community Foundation of Broward, the United Way of Broward and the Junior League of Greater Fort Lauderdale, with the intent of offering comprehensive access to services for youth aging out of foster care. FLITE Center has become the hub of all support services for our transitioning... youth to become successful adults within a safe, nurturing environment that promotes personal growth while developing practical life skills. FLITE Center is Broward County's one-stop resource center offering all supportive services.
Join our team to continue to do good and create history serving Florida's children and families!

WHY JOIN FLITE Center?

Uplifting mission-driven work culture
Make an impact in your community and become a part of Florida's history!
Growth and professional development opportunities
Great benefits package, including generous paid time off and holidays

We are looking for a full-time Online Customer Chat Specialist to join our team. The ideal candidate will have strong written and verbal communication skills, proficiency in computer skills (MS Office, PLM, SAP basis), and experience in customer support
The primary responsibility of this position is to provide excellent customer service to our clients. You will be responsible for answering questions, resolving issues, and providing support to customers in a timely and efficient manner.

In addition to providing customer service, you will also be responsible for:

Monitoring and responding to customer inquiries in a timely manner
Providing accurate and helpful information to customers
Solving customer problems and resolving issues
Upselling and cross-selling products and services
Tracking and reporting customer interactions

To be successful in this role, you must have the following skills and qualifications:

High school diploma or equivalent
Excellent written and verbal communication skills
Proficiency in computer skills (MS Office, PLM, SAP basis)
Experience in customer support
Ability to work independently and as part of a team
Strong problem-solving skills
Ability to work under pressure

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer a fun and challenging work environment where you can learn and grow with our team