Remote Customer Service Representative

Looking for experienced individuals with a passion and drive for career growth.

Description...

Description

Leverage your computer skills to provide customer service, from home!

About Redstar Digital Marketing, LLC.

Redstar Digital Marketing, LLC. is a full-service digital marketing agency and outsourced call center, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Redstar Digital Marketing, LLC. YOU have the power to choose your schedule and work from the comfort of your own home. You have the opportunity to live your work-from-home dream.

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This position can also develop into a leadership role. As the company grows we hire with-in team leaders who manage 5 to 10 representatives.

Rapid salary increases available based on performance

Flexible work schedule.

Rapid career advancement capabilities.

Level of education required: Associate's degree or equivalent work experience.

Paid Training 4 hours per day Mon - Friday for 3-4 weeks at 7.25 per hour. After certification, there is an increase in pay range from 10.00 - 12.00 per hour based on experience and tenure, and client portfolio of business. Quartly Reviews are given with the opportunity for an increase in pay on every review.

Responsibilities
? Answer incoming phone calls/emails and assist customers, by providing information, answering questions, and resolving issues
? Communicate internally with colleagues and managers
? Document and update customer records based on interactions as needed
? Understand internal and external proprietary software and troubleshoot common issues with customers
? Internally assist colleagues and managers with various other tasks that may arise

Qualifications
? Must Reside in The United States
? Good verbal and written communication skills
? Must pass a background check
? Previous experience in customer service. Insurance or financial services are preferred.
? Basic knowledge of Microsoft Windows, Word, Excel, and email
? Must be proactive and able to prioritize work
? Ability to build rapport with clients with superior customer service skills
? Must have the minimum equipment requirements.

Minimum Equipment Requirements

Hard drive: 20 GB or more of available space 60 GB or more of total space.

Operating system: Windows 10 Window 8.1 (NOTE: this operating system is not supported by some client programs) Mac is also acceptable with a minimum i5.

Internet Connection: Hard-wired connection (No wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload. (Wi-fi is not supported.)

Salary

$10 - $12 per hour