Customer Service Representatives/Healthcare-Remote

Employer Industry: Healthcare/Health Insurance

Why Consider this Job Opportunity...
• Competitive pay rate of $16/hour
• Medical, dental, and vision benefits
• Paid training
• Advancement opportunities - 80% of frontline leaders promoted from within
• Weekday schedule, Monday-Friday, 8AM-5PM EST

What to Expect (Job Responsibilities):
• Assist providers with claims, status inquiries, denial rationale, appeals, and routing
• Handle authorizations, utilization management appeals, and prior authorization verification
• Address eligibility and benefits inquiries, interpreting medical benefit grids, and credentialing
• Document provider inquiries, route information, and educate on self-service options
• Provide exceptional customer service by responding to incoming calls and resolving inquiries

What is Required (Qualifications):
• High School Diploma or equivalent
• 1-2 years of high-volume call center experience as a customer service representative
• Effective verbal and written communication skills
• Strong typing and analytical abilities
• Active listening, problem-solving, and multitasking skills

How to Stand Out (Preferred Qualifications):
• 1-2 years of experience in a medical office setting
• 1-2 years of experience with healthcare insurance
• Medicaid experience highly favored

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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