Online Chat Support Specialist

Job Description:

We are looking for a motivated and confident Online Chat Support Specialist to join our team at UPS in Seattle, Washington. As an Associate Level position, you will be responsible for providing online chat support to our customers. This is a part-time role requiring a minimum of 2 years of experience in customer service or related field...

Responsibilities: 1. Respond to customer inquiries via online chat in a timely manner 2. Provide accurate information about UPS products and services 3. Troubleshoot customer issues and provide solutions 4. Collaborate with other teams to resolve customer complaints 5. Maintain a positive attitude and excellent customer service skills 6. Keep accurate records of customer interactions and transactions 7. Stay up to date on product knowledge and company policies

Requirements: 1. 2 years of experience in customer service or related field 2. Strong communication skills, both written and verbal 3. Ability to multitask and prioritize tasks effectively 4. Emotional intelligence and ability to empathize with customers 5. Cooperation and teamwork skills 6. Proficiency in using online chat platforms and customer service software 7. High school diploma or equivalent

Benefits:
1. Training & professional development opportunities
2. Paid overtime for additional hours worked
3. Paid sick leave for eligible employees

Working Environment:
At UPS, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration among our team members.

Deadline to Apply:
August 25, 2024

Equal Opportunity Statement:
UPS is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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