Customer Service Representative - Remote | WFH

Immediate Opening: Fully Remote Customer Service Representative

Why Join Us...

Comprehensive Benefits: Medical, Dental, Vision, STD, and LTD coverage starting after just 30 days of employment.

401(k) Matching: Save for your future with our generous matching opportunities.

Flexible Work Environment: Enjoy the convenience of working from home.

Paid Time Off: Take advantage of Paid Time Off and Paid Holidays.

Career Growth: Explore career advancement opportunities within our dynamic team.

About The Role

We're looking for a dedicated Customer Service Representative to join our team. In this role, you'll be the friendly voice on the phone, helping our customers with their inquiries, orders, and any issues they may encounter. You'll use our advanced system to track information and resolve problems, ensuring every customer has a positive experience.

What You'll Do

Handle incoming customer calls and correspondence, assisting with scheduling and inquiries.

Provide support for service, billing, and other customer issues.

Accurately record customer information and call details using our systems.

Maintain a solid understanding of our services, marketing promos, and billing features.

Assist with administrative tasks for Operations, Sales, and Marketing as needed.

What We're Looking For

High School Diploma or GED; or equivalent experience and training.

6 months to 1 year of clerical or customer service experience.

Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Strong written and verbal communication skills.

Problem-solving abilities and a commitment to providing excellent customer service.

What To Expect

You'll undergo training to become familiar with our customer service processes and systems, ensuring you're well-prepared to succeed in your role.

About Us

We are a leading provider of essential residential and commercial services, operating across a broad network of franchises. Our commitment to integrity and outstanding customer service drives everything we do. With a presence in over 50 states and ten countries, we're dedicated to making everyday heroes more heroic through our diverse brands.

We are proud to be an equal opportunity employer and adhere to all applicable laws regarding recruitment, hiring, and employment practices.

Employment Type: Full-Time