Customer Support Coordinator

Job Summary

Job Type: Full-Time

Salary: Competitive, based on experience

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) plan, Employee Discounts

Job Description

Amazon Inc. is seeking a dedicated and enthusiastic Customer Support Coordinator to join our vibrant team in Washington. In this role, you will be responsible for ensuring that our customers receive the highest level of support and service. You will act as a liaison between customers and Amazon, resolving inquiries and issues efficiently while maintaining a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Handle and resolve customer complaints and issues with a positive attitude.


• Coordinate with different departments to provide accurate solutions.


• Document and track all customer interactions and resolutions.


• Assist with the development and implementation of customer support policies and procedures.


• Identify trends in customer feedback and communicate them to the management team.

Requirements

• High School Diploma or equivalent; Bachelor’s degree preferred.


• Proven experience in a customer service role, preferably in a similar industry.


• Excellent communication skills, both written and verbal.


• Strong problem-solving abilities and attention to detail.


• Ability to multitask and manage time effectively.


• Proficiency in Microsoft Office Suite and customer service software.

Educational Qualifications

• High School Diploma or equivalent; Bachelor’s degree is a plus.

Experience

• At least 2 years of customer service experience, preferably in an e-commerce or technology-related industry.

Company Overview

Amazon Inc. is a global leader in e-commerce and technology-driven solutions, committed to making the world a better place by leveraging technology. With a vast range of products and services, we strive to provide the best customer experience possible. At Amazon, we foster a collaborative and inclusive environment where innovation and diversity are treasured.

Why Join Amazon?

• Be part of a globally recognized company that is at the forefront of innovation.


• Work in a diverse and inclusive environment where your ideas are valued.


• Enjoy comprehensive benefits and professional development opportunities.


• Flexible working hours and a dynamic work culture.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Job!