Receptionist - Centralized Scheduling (Remote, Hyrbrid or In-person)

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on patient experiences
• Engage in a role that involves a high volume of customer interactions
• Contribute to the efficiency of healthcare services through accurate scheduling

What to Expect (Job Responsibilities):
• Process a wide range of registration functions related to patient encounters and provider scheduling
• Handle 60-100 incoming and outgoing calls per day, ensuring accuracy and customer service
• Maintain department standard audit error rates and not ready time of 25% or less
• Schedule appointments for assigned queues while delivering the highest level of customer service
• Adhere to the attendance policy established by the employer

What is Required (Qualifications):
• Must have a high school diploma or equivalent
• 1-2 years of experience in a service-related field
• Ability to manage a high volume of calls with accuracy
• Strong customer service skills
• Punctuality and adherence to attendance policies

How to Stand Out (Preferred Qualifications):
• Previous experience in a healthcare setting
• Familiarity with registration processes and revenue cycle management
• Proficiency in using scheduling software or tools
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast-paced environment

#HealthcareServices #CustomerService #CareerOpportunity #PatientExperience #Scheduling

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