Customer Service Representative

Responsibilities: ? Manage the escalated service requests of customers through different access channels. ? Take Inbound calls for customers calling into Escalations department. Route to appropriate area and or open a new case/complaint or escalate current case/complaint... ? Work flow daily 15- 20 calls and 40- 50 complaints overall to work and resolve. ? Responsible for validating customer entitlement. Log case to provide a resolution or routing and dispatching an end-user to the proper resources.

Education and Experience Required:
? High school education or equivalent.
? Preferred 3-5 years applicable experience, or equivalent combination of experience and college education.
? Prior experience supporting consumer and or business escalations.
? 3-5 years working on PC with multiple applications and process flows.
Knowledge and Skills:
? Superior communication skills both written and verbal
? Experience in customer facing role either remote or face to face
? Experience in de-escalations with upset customers
? Computer proficiency
? Problem solving skills.

Salary Range: The salary for this position is between $31000? $35000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day(s) accrued each calendar year

Company DescriptionAscendion is an ally for enterprise digital innovation.

We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. By embracing the future of work, we bring creativity and execution excellence together to make the digital journey valuable (and even fun)!

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation for Global 2000 clients.

Headquartered in New Jersey, our hybrid workforce delivers solutions from around the globe. Ascendion is committed to building technology that elevates life with an inclusive workforce, service to our communities, and a vibrant culture

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